Payment Policy
Accepted payment methods
We accept Visa, Mastercard, Apple Pay, Google Pay, Cash App Pay and ACH Bank Transfer.
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Cash App Pay
- ACH Bank Transfer
These are the only methods available at checkout.
Currency
All prices on this website are shown in US Dollars (USD). Your order is charged in USD.
When you are charged
Payment is taken at the time you place your order. If a payment fails, your order will not be processed and you will not be charged.
Payment security
Payments are processed through our payment provider over an SSL-encrypted connection. We do not store your full card details on our servers.
Taxes
Applicable sales tax is calculated at checkout based on your delivery address and shown before you confirm your order.
Billing information
The billing name and address you enter must match the details held by your bank or card issuer. Mismatched details are a common cause of declined payments.
Failed or declined payments
If your payment is declined, check that the card details and billing address are correct and that your card is authorized for online purchases. If the problem continues, contact your bank or email us at support@stenliving.com.
Refunds
Refunds are issued to the original payment method. See our Return & Refund Policy for timing and conditions.
Store Name: Stenliving
Business Address: 2108 N St, Ste N, Sacramento, CA, 95816-5712, USA
Email: support@stenliving.com
Phone: +1 681 206 9370
Business Days: Monday to Friday, 8:00 AM to 5:00 PM (ET)
Replies within 24 hours on working days.