FAQ
About our products
What do you sell?
Women's dresses in three lengths — maxi, midi and mini. That is our full catalogue. Within each length you will find a range of necklines, sleeve types, closures and skirt shapes.
Who runs this store?
Stenliving is operated by Elevads LLC, company number B20250352083, registered in Sacramento, California.
How do I know what a dress will look like?
Every product page describes the neckline, sleeves, closure, skirt shape and hem, and shows the garment from more than one angle.
Ordering
How do I place an order?
Choose your size, add the item to your cart and complete checkout. You will receive a confirmation email once your order is placed.
Can I change or cancel my order?
Yes, if it has not shipped. Contact us within 24 hours of ordering at support@stenliving.com with your order number. Once an order has shipped it cannot be changed and must be returned instead.
Can I change my shipping address?
Only if the order has not shipped. Contact us within 24 hours of ordering.
I did not receive a confirmation email.
Check your spam folder first. If it is not there, email us with the name and address you used and we will look it up.
Shipping
Where do you ship?
The United States only.
Do you ship internationally?
No. We ship to addresses within the United States only. We do not ship to Canada, Mexico or any other country, and we cannot ship to freight forwarders.
Where do orders ship from?
Our warehouse at 4342 Dudley Blvd, McClellan Park, CA, 95652, USA.
How much is shipping?
Shipping is free on all orders. There is no minimum order value.
How long will my order take?
Processing takes 1–2 business days and transit takes 4–8 business days, for a total of 5–10 business days. Orders placed after 5:00 PM ET are processed the next business day.
How do I track my order?
You will receive a tracking number by email when your order ships. You can also use our Track Your Order page.
My order has not arrived.
If it has been more than 10 business days since your shipping confirmation, email us with your order number. We will open an investigation with the carrier. If the order is confirmed lost, we will either send a replacement or issue a full refund, whichever you prefer.
Sizing
How do I choose a size?
Every product page has a size chart in inches with bust, waist and length measurements. Compare these to a garment you already own that fits well.
What if the size is wrong?
Return it within 60 days for a refund and place a new order in the correct size. We do not process direct exchanges.
Returns and refunds
What is your return window?
60 days from the day your item arrives.
How do I return something?
Email support@stenliving.com with your order number. We will confirm the return and give you the return address. Do not send anything back before contacting us.
Where do returns go?
Our warehouse at 4342 Dudley Blvd, McClellan Park, CA, 95652, USA — but only after we have confirmed your return request.
Who pays for return shipping?
We do, if the item is defective, damaged or not as described. For all other returns, including change of mind and sizing, the customer pays. We do not provide a prepaid return label.
What condition does the item need to be in?
Unused, unworn and unwashed, with original tags attached and in its original packaging.
When will I get my refund?
Approved refunds are processed within 7 business days to your original payment method, in US Dollars. Your bank may take additional time to post the funds.
Do you do exchanges?
No. We do not process direct exchanges. Return the item for a refund and place a new order for the size or style you want.
My item arrived damaged or incorrect.
Contact us within 7 days of delivery with photographs. We will arrange a replacement or a full refund at no cost to you.
Payment
What payment methods do you accept?
Visa, Mastercard, Apple Pay, Google Pay, Cash App Pay and ACH Bank Transfer. These are the only methods available at checkout.
What currency are prices in?
US Dollars.
When am I charged?
At the time you place your order. If a payment fails, your order is not processed and you are not charged.
My payment was declined.
Check that your card details and billing address match what your bank holds. If it keeps failing, contact your bank or email us.
Is my payment information safe?
Payments are processed through our payment provider over an SSL-encrypted connection. We do not store full card details on our servers.
Your data
What do you do with my information?
We use it to process your order, send shipping updates and answer your questions. We share it only with our payment provider, our carriers and our analytics and advertising services. We do not sell it. Full details are in our Privacy Policy.
What information do you collect?
Your name, email, shipping and billing address and phone number when you order, plus standard technical information such as IP address and browser type when you browse.
Can I ask you to delete my data?
Yes. Email support@stenliving.com and we will respond within 30 days.
Support
How do I reach you?
Email support@stenliving.com or call +1 681 206 9370.
What are your hours?
Monday: 8:00 AM – 5:00 PM (ET)
Tuesday: 8:00 AM – 5:00 PM (ET)
Wednesday: 8:00 AM – 5:00 PM (ET)
Thursday: 8:00 AM – 5:00 PM (ET)
Friday: 8:00 AM – 5:00 PM (ET)
Saturday: Closed
Sunday: Closed
We reply within 24 hours on working days.
Store Name: Stenliving
Company Name: Elevads LLC
Company Number: B20250352083
Business Address: 2108 N St, Ste N, Sacramento, CA, 95816-5712, USA
Warehouse Address: 4342 Dudley Blvd, McClellan Park, CA, 95652, USA
Email: support@stenliving.com
Phone: +1 681 206 9370
Business Days: Monday to Friday, 8:00 AM to 5:00 PM (ET)
Replies within 24 hours on working days.