SHIPPING & TRACKING

How long will it take for my order to arrive?

We aim to ship your order as quickly as possible. Delivery within the UK typically takes 6–13 business days, divided into:

  • Processing Time: 1–3 business days
    (includes order confirmation, quality check, and careful packaging)
  • Delivery Time: 5–10 business days
    (varies based on location and carrier service)
Do you deliver across the United Kingdom?

Yes, we deliver to all regions within the United Kingdom. All orders come with free shipping.
How can I track my delivery?


Once your order has shipped, you'll receive a tracking number via email. You can also follow your shipment on our tracking page.

RETURNS & EXCHANGES

What is your return policy?

Changed your mind? No problem. You may return any item within 30 days of delivery. Items must be unused and in their original condition. Return costs are at the customer's expense.
How do I start a return or exchange?

Please email us at support@lassonliving.com with your order number and reason for return. We’ll respond with the return instructions and address.
How long before I receive my refund?

Refunds are typically processed within 10 business days after the returned item has been received and inspected. The refund will be issued to your original payment method.

PAYMENTS & SECURITY

Which payment methods do you accept?

We accept Shop Pay, Visa, Mastercard, American Express, Diners Club,
Discover, Maestro, UnionPay, Apple Pay, Google Pay. All transactions are
securely processed in British Pounds (GBP) via Shopify Payments.
Is your website secure?

Yes. Our site is SSL-encrypted, and all payments are securely handled. No payment data is ever stored on our servers.

PRODUCT & ORDER INFORMATION

How do I choose the right product for my space?

We provide detailed descriptions, dimensions, and material
specifications for all our lighting and decor items. Still unsure? Email
us at support@lassonliving.com for tailored advice.
What if I didn’t receive my order confirmation?

Please check your spam or junk folder. If it’s not there, email us with
your name and order number so we can verify your purchase.
Can I make changes to my order after purchasing?

If your order hasn’t shipped yet, we may still be able to help. Email us
as soon as possible. Once shipped, changes or cancellations can no
longer be made.

STILL HAVE QUESTIONS?

If there’s anything we haven’t covered above, feel free to reach out. Our team is here to help you with anything — from product advice to order support.

CONTACT US